We Get Recommended More

 Our success is borne of culture, professionalism and a genuine desire to help people reach their goals through property. It’s how we make it happen.

 

Our NPS Score

What is NPS? The Net Promoter Score, also known as NPS, is a way we can measure our consumer satisfaction levels and is a measuring tool used worldwide. We send out a survey to our clients asking them to rate our service out of 10 and compile the feedback to form a percentage number. You can find out more about the net promoter score by clicking here.

Currently, 73% of our clients would recommend Ouwens Casserly to family or friends and 81% would recommend their agent to family or friends.

How do we compare?

How do we compare to other well-known companies? The NPS is an international guideline that many companies also utilise, see below some NPS scores for comparison.

 

74%

COSTCO

77%

STARBUCKS

68%

APPLE

62%

AMAZON

68%

NETFLIX

74%

AIRBNB

55%

AMERICAN EXPRESS

96%

TESLA

* information sourced from https://www.retently.com/blog/companies-high-nps/

Ouwens Casserly strongly values the customer experience for our clients which has been invaluable for us to help people achieve their property goals. Want to see how we can help make it happen for you? Contact our team anytime.

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Why Choose Ouwens Casserly

When it comes to achieving the best result possible, it is crucial to consider the following:

  • How your home looks & feels
  • The best method of sale
  • How buyer enquiries are handled
  • The pricing
  • Marketing campaign
  • Your agent’s ability to negotiate

The Ouwens Casserly team can guide you through these steps and the real estate process offering the advice you need throughout your journey. At Ouwens Casserly we will work with you to make it happen.

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