Location: Flexible
Department: Property Management & Sales
Report to: Assistant Property Management Team Leader
ABOUT US:
Ouwens Casserly Real Estate was founded in 2014 by Alexander Ouwens and Nathan Casserly. In 10 years, rapid growth now sees OC with 5 offices across Adelaide, and 145 employees across the sales, Property management and projects space.
Our success is borne of culture, professionalism, and a genuine desire to help people reach their goals through property. OC is innovative and progressive, striving to always improve and streamline our processes, whilst maintaining the highest-level customer experience for our clients.
About the Opportunity:
As the first point of contact for our customer’s experience within OC, the primary objective of the Reception and Administration Officer is to provide high-quality customer service and administrative support to the property management and sales staff.
Due to company growth, we’re excited to announce multiple openings across our various office locations! This opportunity serves as an ideal entry point for individuals eager to embark on a rewarding journey in the dynamic field of Property Management.
Key responsibilities include:
- Managing the reception line by answering all incoming calls and directing through to the appropriate team member
- Effective management of property keys and liaison with external and internal stakeholders
- Managing the enquiries email inbox by effectively distributing queries to the appropriate team member
- Responding to sales and property management related queries where appropriate
- Managing ingoing and outgoing mail for the site
- Preparation of lease packs and lease pack compliance
- Reporting on current leases within the database
- Management of auction materials for the site, including weekly routine audits to ensure weekend readiness
Are You OC’S Next Administration Champion?
To be considered for this opportunity, you will have:
- Possess a genuine passion for a career in Property Management (essential)
- Previous experience in a customer service role (desired)
- Microsoft Office skills (desired)
- Exceptional attention to detail, organisation and time management skills
- A passion for customer service and administration support
The Perks:
As a values-based organisation, OC provides a results and team-focused culture to work in. We know our people are our most valuable asset. Along with our outstanding support team to set you up for success, OC’s Employee Benefits Program includes:
- Flexibility to support work/life balance with OC’s hybrid working model and ‘plug & play’ tech.
- Additional leave entitlements which recognise important personal and professional milestones
- Health & wellbeing initiatives including massage days, discounts to local gyms & studios, and more!
- Confidential coaching and support through our Employee Assistance Program, and access to mindset sessions throughout the year
- Community focus and participation with local charity organisations each quarter
- Reward and recognition programs that recognise quarterly, annual performance & alignment to our company values.
- Ongoing training and development opportunities and a focus on career pathways and progression
- Regular team celebrations & activities
To Apply:
If this sounds like an environment in which you feel you connect with the company vision and resonate with our core values, we would love to meet you.
Please submit your application to our People & Culture team by clicking the ‘Apply Now’ button.
